Design Critique

NS Ticket Machine

manufacturer: Dutch National railways (NS)

The old machine had all options visible. The new one shows more options along the way. You even have to tell how you want to pay.

 


  •  
Placed by blanka
on Tuesday October 23 2007 12:00:00 am

Need Redesign?


Yes

6

No

9
(15 x)Votes
nlende
Discussion (20)

  • wrote: 2007-10-24 02:22:00 Larger, Centerscreen green startlogo followed by a, also, centered options menu (like your example) would be better I think. In my opinion it was a good decision to keep a good overview and peacefull view. Do people get a overview after they made their choices? That would also be usefull I think. Good luck

  • wrote: 2007-10-24 03:02:00 what is the deal blanka? To lazy to tell how you want to pay? I used to have a card that was both a credit card and a chip. Very useful, saved me a card in my wallet. Why start to yell 'Idiots' when you have a small anoyance. Grow up an comunicate decent.

  • wrote: 2007-10-24 07:09:00 As the geographical knowledge of most Dutch people is really bad, this would not work.<br /> Another reason why it would not work, is the density of the Netherlands. For instance, your starting point: is it Meppel? Groningen? Leeuwarden? <br /> Same goes for your final destination: Maastricht or maybe Meersen (because you got that little straightline)?<br />

  • wrote: 2007-10-24 08:36:00 Actually, I don&#039;t think a redesign is needed for this machine. Maybe only the choice for payment, although this also exists on the old machine! I know this machine is built solely on research, research and alot more research on usability. NS invested millions in the design of this machine.<br /> <br /> Conclusion actually is that people from6 - 106 can use this machine very easily and fault % is much lower than the old machines. Machine is faster and more user-friendly than the old ones..

  • wrote: 2007-10-24 09:07:00 It is very strange and annoying that it&#039;s not possible to pay with papermoney. The Deutsche Bahn uses machines which can for years.

  • blanka

    blanka wrote: 2007-10-24 09:08:00 I do not agree on its fastness. The old zip-code one is way faster, since all the hits are visible at the moment you start using it, and the response is immediate. Another thing that bothers me is the letter-system to choose a city. After you press the A, you get a new set of letters. It is not clear that they want to know the second letter. Please put 2 letters on the button. The one you chose allready and the second one.

  • blanka

    blanka wrote: 2007-10-24 09:08:00 Other issue: it does not allow to select a different depart station then the one you are at. The old machines do have an option for this.

  • blanka

    blanka wrote: 2007-10-24 09:08:00 Last thing: when you have 2 similar lines of people in front of an old and a new machine, the old one is always faster! The best proof the new one is NOT easier.

  • wrote: 2007-10-24 09:23:00 Note to Blanka on the issue that one supposedly can&#039;t select a different depature station: You Can! <br /> Just read the text next to the blue &#039;departure station square&#039;...

  • sander

    sander wrote: 2007-10-24 15:08:00 Try to pay with a foreign card, it's %&#ing impossible!
    You have to PIN, thanks!



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