Design Critique

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NS Ticket Machine by Dutch National railways (NS)

By Redesigner: blanka Placed on: 2007-10-23 00:00:00 The old machine had all options visible. The new one shows more options along the way. You even have to tell how you want to pay.

Need Redesign?

5 Votes

Redesigns (4)

Add redesign

The Old one

by: NS
on October 31, 2007

hong kong solutions

by: greg
on October 31, 2007

Drag your route on t..

by: blanka
on October 23, 2007

Read the cards you i..

by: blanka
on October 23, 2007

Discussion (20)

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  • Marc

    Marc October 24, 2007, 2:22 am "Larger, Centerscreen green startlogo followed by a, also, centered options menu (like your example) would be better I think. In my opinion it was a good decision to keep a good overview and peacefull view. Do people get a overview after they made their choices? That would also be usefull I think. Good luck" reply

  • Timothy

    Timothy October 24, 2007, 3:02 am "what is the deal blanka? To lazy to tell how you want to pay? I used to have a card that was both a credit card and a chip. Very useful, saved me a card in my wallet. Why start to yell 'Idiots' when you have a small anoyance. Grow up an comunicate decent." reply

  • Mach 10

    Mach 10 October 24, 2007, 7:09 am "As the geographical knowledge of most Dutch people is really bad, this would not work. Another reason why it would not work, is the density of the Netherlands. For instance, your starting point: is it Meppel? Groningen? Leeuwarden? Same goes for your final destination: Maastricht or maybe Meersen (because you got that little straightline)? " reply

  • Dennis

    Dennis October 24, 2007, 8:36 am "Actually, I don't think a redesign is needed for this machine. Maybe only the choice for payment, although this also exists on the old machine! I know this machine is built solely on research, research and alot more research on usability. NS invested millions in the design of this machine. Conclusion actually is that people from6 - 106 can use this machine very easily and fault % is much lower than the old machines. Machine is faster and more user-friendly than the old ones.." reply

  • Filip

    Filip October 24, 2007, 9:07 am "It is very strange and annoying that it's not possible to pay with papermoney. The Deutsche Bahn uses machines which can for years." reply

  • blanka

    blanka October 24, 2007, 9:08 am "I do not agree on its fastness. The old zip-code one is way faster, since all the hits are visible at the moment you start using it, and the response is immediate. Another thing that bothers me is the letter-system to choose a city. After you press the A, you get a new set of letters. It is not clear that they want to know the second letter. Please put 2 letters on the button. The one you chose allready and the second one." reply

  • Blanka

    Blanka October 24, 2007, 9:08 am "Other issue: it does not allow to select a different depart station then the one you are at. The old machines do have an option for this." reply

  • Blanka

    Blanka October 24, 2007, 9:08 am "Last thing: when you have 2 similar lines of people in front of an old and a new machine, the old one is always faster! The best proof the new one is NOT easier." reply

  • Petri

    Petri October 24, 2007, 9:23 am "Note to Blanka on the issue that one supposedly can't select a different depature station: You Can! Just read the text next to the blue 'departure station square'..." reply

  • Sander

    Sander October 24, 2007, 3:08 pm "Try to pay with a foreign card, it's %&#ing impossible! You have to PIN, thanks! " reply

  • Chung Dha

    Chung Dha October 25, 2007, 11:20 pm "All band passes in the Netherlands got both pin and chip on the same card. So the machine would acces them both and get a big error. Or you would miss same amount on them both. So that why you need to choose chip or pin. Havent seen the credit card option though. " reply

  • Rob

    Rob October 27, 2007, 10:31 am "I like this idea actually." reply

  • Blanka

    Blanka October 31, 2007, 11:10 am "My bank (biggest dutch consumer bank) just split PIN and Chip into 2 cards a few years ago. Chip is dead in a year or two anyway. And last but not least, the machine can always choose ask for the payment option if a card has 2 systems on one card. If you have enough value on the chipcard for the trip, it is added as option, otherwise PIN can be the protocol right away." reply

  • Mark

    Mark October 31, 2007, 11:39 am "Nice chick :)" reply

  • greg

    greg October 31, 2007, 8:44 pm "see solution in Hong Kong by vlear overview on tuch screen from where to where you want to go and just press..." reply

  • Frying Dutchman

    Frying Dutchman November 8, 2007, 1:48 pm "I don't see a problem with the new machine and actually prefer it over the old machine. It's more intuitive which result in people getting out of your way faster. I can see you memorized the 4 digit codes for all stations you ever wanted to go, but I've waited countless of minutes for people to look up the station's code... This machine is way better. Period." reply

  • donek

    donek November 15, 2007, 6:27 pm "Apart from not being able to pay with paper money (and there are sound reasons why that has not been included), all of the criticisms stated here are false. Take a really good look at the three (or are there four) types of ticket machine and try them out and you will see that the newest machine is fine. As always, once people know what they are doing, individual perceptions change. What was the goal? A machine anyone/everyone can use or a machine a few know how to use really quickly? " reply

  • blanka

    blanka November 19, 2007, 11:09 pm "The goal must be a machine that everyone can use warp speed. Not just easy for anyone, and not just quickly. Just found out how to change the departure station. You must click on the name of the currect departure station. How logic is that? It sounds logic, but use it, and it absolutely does not feel logic. You miss the information that it is posible to change it." reply

  • Hugo

    Hugo November 27, 2007, 7:35 pm "I was also looking a few hours for selecting a different departure station. Other bad things are: * Missing touch feedback (sometimes diffecult to locate button) * Does UID say something about disturbing sunlight in the interface? ;) * Transaction speed And indeed if you know the zip code of an place you often travel to, the old version was much faster in handeling the buying process." reply

  • Chris

    Chris January 19, 2008, 2:29 pm "God so much grievance over this new machine: My bankcard can only be read by 1 out of 10 machines, partly because my card is a little old and bent, but the NS machines are the only PIN machines that always give me problems. The machine should tell you which platform to go to when you get your ticket (and as a bonus an itinirary). Especially great for tourists. It doesn't take bills, so at Amsterdam station all tourists are flooding the service desk" reply